Future work on the final year MBA project on AMT Coffee Limited.

Future Work of MBA Final Year Project on AMT Coffee Limited

Introduction

AMT Coffee Limited is a UK-based coffee chain that is rapidly expanding and gaining popularity among coffee lovers. With the increasing competition in the coffee industry, it is essential for AMT Coffee Limited to continuously innovate and improve its operational efficiency to stay ahead in the market. This project aims to identify the areas of improvement in the existing system of AMT Coffee Limited and propose a new system to enhance its overall performance and customer satisfaction.

Problem Statement

The existing system of AMT Coffee Limited is facing several challenges in terms of inventory management, order processing, customer service, and employee management. There have been instances of inventory stockouts, delayed order processing, poor customer service, and inefficient employee scheduling. These issues have resulted in a negative impact on the company’s revenue and reputation in the market. Therefore, there is a need to address these challenges and improve the overall performance of the company.

Existing System

The current system of AMT Coffee Limited includes manual inventory management, order processing through a traditional POS system, customer service through in-store staff, and employee management through manual scheduling. The manual processes are time-consuming, error-prone, and inefficient, leading to operational inefficiencies and customer dissatisfaction. The lack of real-time data analytics and reporting further hinders the company’s ability to make informed decisions and improve its performance.

Disadvantages

Some of the disadvantages of the existing system of AMT Coffee Limited include:

1. Manual inventory management leads to stockouts and overstocking.
2. Traditional POS system causes delays in order processing and payment.
3. Poor customer service due to lack of communication and engagement.
4. Inefficient employee scheduling leads to understaffing or overstaffing.
5. Lack of real-time data analytics and reporting for decision-making.

Proposed System

The proposed system for AMT Coffee Limited includes:

1. Implementation of an automated inventory management system to track stock levels in real-time and prevent stockouts and overstocking.
2. Integration of a modern POS system with online ordering capabilities for faster order processing and payment.
3. Introduction of a customer relationship management (CRM) system to improve customer service through personalized communication and engagement.
4. Adoption of an employee scheduling software for efficient scheduling based on workload and employee availability.
5. Implementation of a business intelligence (BI) system for real-time data analytics and reporting for informed decision-making.

Advantages

The proposed system offers several advantages for AMT Coffee Limited, including:

1. Improved inventory management leading to reduced stockouts and overstocking.
2. Faster order processing and payment through a modern POS system.
3. Enhanced customer service through personalized communication and engagement.
4. Efficient employee scheduling for optimal staffing levels.
5. Real-time data analytics and reporting for better decision-making.

Features

The proposed system for AMT Coffee Limited includes the following features:

1. Automated inventory management with real-time tracking and alerts.
2. Modern POS system with online ordering capabilities.
3. CRM system for personalized customer communication and engagement.
4. Employee scheduling software for efficient staffing.
5. BI system for real-time data analytics and reporting.

Conclusion

In conclusion, the future work of the MBA final year project on AMT Coffee Limited aims to address the challenges in the existing system and propose a new system to enhance the company’s operational efficiency and customer satisfaction. By implementing automated inventory management, a modern POS system, CRM system, employee scheduling software, and BI system, AMT Coffee Limited can improve its inventory management, order processing, customer service, and employee management. This will ultimately lead to increased revenue, improved reputation, and a competitive edge in the coffee industry.